The Power of Asking

Recently I was sharing some data with a group of leaders on the impact of asking for feedback. The data showed an exceptionally strong correlation between asking for feedback and the overall effectiveness of a leader. One of the leaders commented, “I must be a great leader then because I seem to get boat load … Continue reading

The Perfect Solution

Have you ever received a gift that you both needed and valued? I remember receiving a wheelbarrow for father’s day some years ago. I needed a wheelbarrow but it seemed like the implied message of this tool was; “Now you have no excuse for not doing the yard work.” This gift was needed but not valued. My wife always wanted a back massage and I could never satisfy the need, so I bought her a massage chair. This gift was both needed and valued and years after I gave the gift I still get thanked.

Are YOU an Inspiring Leader?

I just returned from a visit to the Pacific Northwest. Our destination was Friday Harbor in the San Juan Islands. I have a sister there who lives on a lovely boat and we had a “sister’s retreat” with a third sister and niece joining us. This was a very beautiful and inspiring time and place. … Continue reading

Leadership- It’s Everybody’s Issue

In the last few months I have spent time in San Jose, Atlanta, Houston, Minneapolis, England, Los Angeles, Philadelphia, New York, Doha Qatar, Amsterdam Netherlands, Orlando, New Haven, Chicago and Mexico City. I have also had conversations with people from India, China, Denmark, Switzerland, Washington D.C., Singapore, South Africa, Egypt, Florida and Japan. I have … Continue reading

A New and Clever Way to Make an Emotional Connection: Don’t Pick Up Your Smartphone

One of the things we know from the studies we’ve done on inspiring leaders is that they are able to develop strong emotional connections with those they lead.  We see them do that in a variety of ways. One of the most important is to show concern and consideration; it’s an effective way to let … Continue reading

3 Unintended Outcomes of Measuring Training in Hours

Last year a client came to us expressing a concern about employee engagement scores slipping in one of their divisions. We did some aggregate analysis of the 360-degree leadership assessments we had done for this division and also looked at the results of their annual climate surveys. As expected, there were a number of contributing … Continue reading

Making March Madness Improve Employee Productivity

The anticipation is building for the 2011 NCAA men’s basketball tournament, more commonly known as March Madness.  Over the next few days, millions of b-ball fanatics will tune in to the excitement, viewing from home, sports bars, and through the wide spread technology of mobile devices. According to a study by Challenger, Gray & Christmas, … Continue reading

A TIME FOR GIVING…FEEDBACK

Is it really a gift worthy of giving? At this time of year, in the midst of our holiday preparations, we often think of gifts and gift giving. I, like the rest of you, have been carefully contemplating just what to get each special friend, neighbor and family member. How many of you have ever … Continue reading

Delivering the Bad News: 3 Steps for Providing Redirecting Feedback

One of my favorite episodes of The Office involves two of the employees of the fictional Dunder Mifflin Paper Company vying for one promotion—a new sales job with the promise of better pay, benefits and job security. The two candidates are Pam and Ryan (the receptionist and the newly-minted college graduate who has been suffering … Continue reading

38 Ways Leaders Harness the Power of Emotion

An excerpt from this month’s featured whitepaper, 38 Ways Leaders Harness the Power of Emotion by Jack Zenger. Through the use of a statistical technique called “discriminate analysis” we were able to discover several different categories of ways leaders make an emotional impact on their colleagues. We have organized our suggested ways for a leader … Continue reading