UNDERCOVER BOSS – Building Employee Engagement and Commitment

Recently I’ve been fascinated with a TV show which debuted several months ago called “Undercover Boss”. If you haven’t seen the show, the premise is based on an organization’s CEO or other top executive going undercover to: assess processes, operations and employees first hand in order to implement changes that would improve business outcomes better … Continue reading

Excitement about Math is Driven by Birthdays?: The Power of an Emotional Connection

About 10 years ago Homer Simpson famously asked, “The Internet?  Is that thing still around?”  Fortunately, it’s survived. Using some of its amazing search capability I was recently able to track down and reconnect with one of my West Point classmates.  As one of my first roommates during our plebe (freshman) year, we studied and … Continue reading

Choosing the Right Target for Leadership Development

The consequences of selecting the wrong target as your goal are enormous. That principle clearly applies to major decisions about corporate strategy when the leaders decide what business the firm will pursue.  As Montgomery Ward declined, Wal-Mart ascended to prominence because of choosing an enlightened strategy about where to place stores and how to better … Continue reading