Delivering the Bad News: 3 Steps for Providing Redirecting Feedback
One of my favorite episodes of The Office involves two of the employees of the fictional Dunder Mifflin Paper Company vying for one promotion—a new sales job with the promise of better pay, benefits and job security. The two candidates are Pam and Ryan (the receptionist and the newly-minted college graduate who has been suffering … Continue reading
Tell, Ask, Listen: 3 Steps Toward Becoming a Great Communicator
When we conduct employee opinion surveys, the most common theme we observe in our written comments for organizational improvement focus on “Communication.” One of my favorite comments was, “I don’t know if I am in line to be demoted to janitor or promoted to CEO. I need feedback!” Communication is also a very common theme … Continue reading
Communicating with Courage and Candor: 7 Tips for Maintaining Morale During a Layoff
In his novel Treasure Island, Robert Louis Stevenson’s band of pirates pronounce guilt upon an offending party by handing the accused a piece of paper containing a black spot. The offending party, thus warned, is left to stress and worry for an indeterminate amount of time about when or how the death sentence, that comes … Continue reading
38 Ways Leaders Harness the Power of Emotion
An excerpt from this month’s featured whitepaper, 38 Ways Leaders Harness the Power of Emotion by Jack Zenger. Through the use of a statistical technique called “discriminate analysis” we were able to discover several different categories of ways leaders make an emotional impact on their colleagues. We have organized our suggested ways for a leader … Continue reading
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